Tracy Barker Pet Portraits
The following is my Terms & Conditions for all pet portrait commissions.
This covers deposit payments, my cancellation policy, and my policy relating to damages in transit.
Deposits Paid
When making a booking a deposit is required to reserve a space on my waiting list. A £20 deposit for Pastels. From the date of making your booking you have a 7 day cooling off period in which you may cancel your order and receive your deposit back in full. However after this date refer to cancellations terms.
To pay your deposit just click the link below
Terms & Conditions
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Cancellation After Starting Work On Your Portrait
If a client wishes to cancel their order after I have started their portrait, none of the deposit is refundable, plus there will be a fee for the time spent on their painting, plus material costs.​
Changes After Shipping
Once the client has received their approved portrait they have 7 days to contact me If the client is not happy they can request a 25% refund and I will retain the painting for disposal and refund the 25%. All shipping costs will be met by the client.
Damage In Transit
Your pet portrait is packed extremely well in high standard packaging when shipped. In the unlikely event that the portrait is damaged in transit the client must send me photos of the packaging by email immediately. The painting shall be returned to me in its original packaging for repair or replace at no additional costs. The client will meet the cost of all shipping.
Cancellation After Starting Work On Your Portrait
If a client wishes to cancel their order after I have started their portrait, none of the deposit is refundable, plus there will be a fee for the time spent on their painting, plus material costs.